Q: What is your service footprint?
A: A 300 mile radius from Manhattan. This covers the area from Boston to Baltimore.

Q: How many couriers do you have?
A: Urban Express has over 200 walkers, 200 bikers and 400 vehicles of various sizes performing deliveries daily.

Q: How do I place and track orders?
A: Customers can place or track their orders by calling our call center 24 hours a day at 212-855-5555 or online through www.urbanexpress.com.

Q: Can I pre-book my order in advance?
A: Yes, when placing the order simply give the date and time of the desired delivery to the customer service rep on the phone or enter it into the ready time field if placing your request online.

Q: What are you delivery time parameters?
A: Urban Express offers a 1 hour, 2 hour, 3 hour, 4 hour and next day services.

Q: How do I know my package has been delivered?
A: Customers have the option of calling our customer service representatives 24 hours a day at 212-855-5555, tracking their order online, or receiving an email confirmation when the order is completed.

Q: Are your couriers uniformed?
A: Yes.

Q: Are your couriers bonded?
A: Yes

Q: How long have you been in business?
A: Urban Express has been in business for over 27 years.

Q: What other services do you provide?
A: Urban Express provides warehousing, distribution, fulfillment, pick and pack, cross dock, assembly and inventory management services through our 120,000 sq ft warehouse facility in addition to our scheduled and on-demand courier services.