eTrac:
USERNAME:
PASSWORD:
Problems logging in?
Login with one click! Download our desktop icon
here
Customer Number:
Name:
1. Overall Performance
<--Poor
Excellent-->
Does not apply
• Your Overall Satisfaction
1
2
3
4
5
• Time taken from Order to Delivery
1
2
3
4
5
• Adherence to delivery time
1
2
3
4
5
2. Performance of Customer Service
<--Poor
Excellent-->
• Ability to contact a customer service representative
1
2
3
4
5
• Attitude and Courtesy
1
2
3
4
5
• Did we ask for all necessary information?
1
2
3
4
5
• Did we give you a confirmation number
1
2
3
4
5
3. On-line Order Entry
<--Poor
Excellent-->
• The site was easy to use
1
2
3
4
5
4. Delivery Service
<--Poor
Excellent-->
• Was the courier on time?
1
2
3
4
5
• Was the courier wearing a uniform?
1
2
3
4
5
• Attitude of courier
1
2
3
4
5
5. Where did you hear about Urban Express?
Salesmen
Newspaper/Magazine
(please specify)
Internet
Previous Purchase
Corporate Purchasing Dept.
Direct Mail or Promotion
Other
(please specify)
6. Comments
© 2008 Urban Express All rights reserved.
